1. EXCELLENT CLIENT EXPERIENCES: Ensuring your store's delivery of exceptional client experiences as the designated clienteling expert
- Active participation and empowerment to deliver store's key events and animations
- Work with the Store Management to plan the store's calendar of events, animations, appointments and gifting arrangements
- Work with Store Management to observe, coach, feedback and monitor the store team's clienteling activities
- Co-host and support the store sales team on the floor during complex or critical selling moments
- Support in maintaining and becoming familiar with the store’s client profile book, including the engagement strategies for each stakeholder
- Leading by example on the floor to deliver best-in-class client services - ensuring highest standards in grooming, greeting, hosting, and communicating
- Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, coaching sessions, morning briefings, etc.
2. PROACTIVE CLIENT DEVELOPMENT: Contributing to your store's business generation
- Through data analysis, store observations and qualitative client feedback, support in assessing current and client dynamics
- Help to monitor the store's current appointments, client responsiveness and client experiences, then suggest ways to continuously elevate customer experiences
- Help to capture business development opportunities through smart, proactive and innovative outreach programs
- Work with your Store Management to identify ways to capture new clients, upgrade existing clients and reactivate lapsed clients
- Attend social and networking events to proactively engage potential clients, introducing them to the world of Louis Vuitton
- Connect with potential business partners, collaborating on occasions to entice their customers to Louis Vuitton
- Build sound relations with relevant external suppliers and partners (e.g. florists, catering, food and beverage)
3. CORPORATE SYNERGY AND MARKET STRATEGY: Bridging relations and communications between the store and corporate Client Development team
- Translate global and regional Client Development strategies into the clienteling experiences in your store
- Where required, get involved in any regional and market-wide CRM initiatives
- Help to update the store’s critical client data with quality, completeness and timeliness. Information and unlocked insights will be shared with the corporate Client Development team to aid in further business reviews
