DUTIES & RESPONSABILITIES:
- Lead a culture of in-store coaching. You will observe interactions with clients on the floor and you will coach team members to draw out their own solutions to improve.
- You will support store teams in building individual coaching plans, and in coaching teams on selling skills through "coaching the coach".
- Provide on-going feedback to Store Management and HR on the performance/progress of individual team members.
- Leverage on Client Experience Benchmark results to coach individuals and support the store to improve areas of weakness.
- Drive key learning initiatives, e.g., “Client Experience”, through active and sustained in-store coaching, contributing to the culture of shop-floor focus and positive recognition.
- Collaborate with the Merchandising team to facilitate product training for store population. Develop selling skills to build silhouettes and optimize cross-selling. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client.
- Ensure the store management team has full visibility on learning activities, making recommendations as needed.
- Manage and monitor the quality and impact of all in-store learning via partnering with the store management team, maintaining an active shop floor presence to observe subsequent implementation and ensure retention of training contents.
- Identify potential talent within the store to develop and partner in coaching others.
- Facilitate and ensure consistent on-boarding of new employees, in collaboration with HR.
- Ensure regular liaison with trainees, giving feedback on progress to the individual, their manager and HR during onboarding and induction.
- Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs.
- Lead by example in terms of personal service, company’s policies and grooming standards.
