Based in Geneva and directly reporting to the Retail Director Central Europe, you will be responsible for the Training of our Retail talents in Switzerland, Czech Republic, Hungary and Romania. You will manage a small team of Field Coach Trainers.
Working as part of the Retail team, you will translate and execute the corporate training strategies within the region, partnering with the Management teams across the region. You will define the roll-out plan to best contribute to business growth, supporting our retail colleagues through selling skills, product training and developing their careers. You will use active coaching techniques, instilling a feedback culture across the business.
Coaching and training at the heart of team performance
- Lead a culture of in-store coaching with Managers and Client Advisors according to their needs
- You will support the Retail Management team in building individual coaching plans tailored to their team
- Provide on-going feedback to key stakeholders on the progress and priorities for your allocated stores
- Identify skills gaps and adapting training in order to address training priorities
- Ensure consistent feedback & guidance for the management population, effectively influencing & upskilling on people management topics
- Support & guide the Store Management team in building their Learning roadmap for the year and inject key training initiatives
- Identify and propose talents for our learning offer in collaboration with Store Management and HR
- In collaboration with Merchandising, Clienteling, Retail Performance, Operations, Finance and HR, ideate, develop and facilitate core trainings including inductions, academy's, product retraining's, client experience workshops and selling skills
- Maintaining an active shop floor presence to observe and feed-forward subsequent implementation with the team
- Identify potential training talent within the store to develop and partner in coaching others
Animate and Facilitate Training
- In partnership with Store Management, define the learning calendar for your stores best addressing the needs of the business and key priorities (including trainings on client experience, clienteling, selling skills and Product related trainings)
- Ensure timely coordination of training programmes and active communication to relevant teams
- You will leverage on role play and on-the-floor coaching to enhance Client Experience in-stores
- Ensure to provide qualitative & quantitative feedback on training initiatives or events & identify ways to embed the learning
- Involve in partnering & facilitating in EMEA learning projects, sharing and bringing back best practices to the region
Reporting
- Manage and monitor the quality and impact of all in-store training via follow up
- Manage the in-store "LMS" and local Learning tracker ensuring all training is recorded and that Store Management are fully proficient in this tool
On-boarding
- Ensure a consistent pre-onboarding & on-boarding for all new starters (selling & non selling) in collaboration with Managers
- Liaise with HR and Team Managers to ensure proactive planning for new employees
- Continue to work alongside Team & Store Managers to build an effective onboarding programme that can be rolled out across the various roles within the business and partner with other stores (tutor stores)
