職責
Louis Vuitton is seeking a Resolutions Team Lead for its Client Service Center in Irving, Texas, who will be an ambassador of the brand and the Client, demonstrating an active and genuine passion for ensuring every client is delighted. This role will take a proactive approach to share all issues and concerns with the Resolution Manager, taking personal responsibility for solving problems and presenting possible solutions. The Resolution Team Lead will perform Client Case Analysis, understand client expectations, and work towards a solution that delights the client. Key Responsibilities for the role are:
概要
This role will suit individuals who can thrive in a dynamic and flourishing work environment, work autonomously, be detail-oriented, and handle high-volume and multi-task workloads effectively. The ideal candidate possesses excellent verbal and written communication skills, as well as heightened listening and problem-solving abilities. They should have 3-4 years of experience in a similar role leading people, be proficient in Microsoft Office, demonstrate a positive and enthusiastic attitude, be a team player, and be able to build strong professional working relationships with peers and management in a multilingual and multicultural environment. Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, to meet the demands of the industry.
その他の情報
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives that support professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture centered on meaningful strategies that aim to create an inclusive workforce. In addition to a generous benefits package and unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training, which will offer you in-depth insight into the luxury and retail environment.