- Oversee daily operations of the chocolate business, ensuring premium product presentation, stock levels, and exceptional customer service are maintained.
- Coordinate with café and restaurant partners to manage day-to-day operations and serve as the face of LV. Manage F&B request from VICs and Celebrities while upholding luxury standards across all F&B experiences.
- Coordinate closely with the store team, PCR and Communication to manage reservations and seating logistics for VICs, ensuring a seamless and personalized hospitality experience.
- Lead and supervise two teams of the Chocolate team and the F&B Hostess team providing clear direction, training, scheduling, and support to uphold excellence in client experience.
- Collaborate with store teams and external partners to align on service expectations, promotional activities, and guest experience enhancements.
- Reporting to Shinsegae Main Operation Director, this position manages about 10+ direct Reports.
