As Team Manager (Clienteling), you will take on one of the most cross-functional roles in store. You will champion a client-first culture while driving team development and commercial outcomes. The successful candidate will:
- Motivate, coach and mentor your team to cultivate a high-performance culture built on excellence, collaboration and client focus.
- Embed a strong client-centric mindset across all store activities, ensuring every touchpoint reflects our Maison’s standards.
- Be a visible leader on the floor, building meaningful relationships and elevating the client journey for every guest.
- Analyse client performance metrics and translate insights into clear, actionable strategies.
- Develop and execute clienteling action plans designed to achieve and exceed KPIs.
- Strengthen relationships with VICs through curated experiences, activations and personalised client moments.
- Drive client recruitment initiatives and implement strategies that enhance loyalty and long-term client engagement.
- Lead and empower Clienteling Captains to deliver consistent and impactful outreach.
- Promote best practice by reinforcing clienteling messages and collaborating closely with store and cross-functional partners.
- Champion operational excellence, ensuring merchandising and operations support an elevated and seamless client experience.
- Stay informed on market trends, competitor activity and emerging opportunities to support business development.
