Key Responsibilities
Comprehensive Client Support:
- Strategically engage clients through proactive outreach, extending invitations for personalized appointments and cultivating opportunities for direct sales.
- Facilitate remote sales transactions, including delivery coordination within Kazakhstan, delivering a seamless remote client experience
- Handle all client inquiries and requests, from pre-purchase assistance to post-purchase service, across phone, email, and digital platforms
- Deliver timely and effective solutions while ensuring client satisfaction
- Provide technical assistance, product advice, and service process guidance
- Contribute to the success of loyalty programs through service excellence
- Provide direct client support on the floor in case of a 100% outreach achieved
Issue Resolution and Process Improvement
- Analyze recurring issues and recommend corrective actions
- Collaborate with logistics and inventory teams to resolve delays
- Assist with after-sales services including repairs, returns, and adjustments
- Follow internal escalation protocols to address complex cases
- Provide feedback for continuous process enhancements
Client-Centered Communication
- Communicate with clarity, empathy, and precision across all channels
- Tailor language and messaging to reflect Maison voice and tone
- Guide clients through service options with patience and care
- Promote client confidence by delivering knowledgeable and transparent responses
- Support initiatives that improve proactive communication
Back-Office and Coordination Tasks
- Manage data entry and documentation for client transactions
- Coordinate with in-store teams to align on follow-up actions
- Monitor inventory and product availability related to service
- Contribute to service dashboards and report updates
- Support integration with CRM systems for end-to-end follow-up
Contribution to Team and Culture
- Participate in service excellence trainings and workshops
- Share insights on client pain points and emerging expectations
- Contribute to a culture of empathy, accountability, and continuous growth
- Uphold brand image in every interaction
- Encourage innovation and process refinement
