Team Management and Development
- Identify, recruit and develop talents, secure succession plans
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
- Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
Client and Business Development
- Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team…) and fostering synergies between categories
- Build a loyal Clientele, leveraging all clienteling tools
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
- Be aware of the competitive landscape and market trends
Store Operations
- Lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
- Ensure policies, standards and Louis Vuitton procedures are implemented and maintained
- Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
- Monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
- Oversee store security and health and safety matters
- Manage external supplier relationship and contracts
Role Model on Selling and Floor Management
- Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trends
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence
- Provide consistent and qualitative feedback, coach the team on the spot
- Represent the brand in public/store events and activities, to promote Louis Vuitton image, brand and products
