Poste
As a Louis Vuitton Senior Manager, Client Experience, you will effectively lead and support a team of Team Managers who are each responsible for a group of Client Advisors (handling client contacts via phone calls, emails, chat, and social media). In this role, you will strive to use strategic activities in collaboration with multi-level partners to proactively foster the achievement of quantitative and qualitative KPIs and ensure that the highest level of client experience is delivered. The Senior Manager should embody strong skills in the development, mentorship, and refinement of team selling & service behaviors. In addition, the ability to integrate new technologies, and workflows into existing business practices and translate these strategies clearly throughout the organization is essential.
Missions
Responsibilities include, but are not limited to:
Profil
Work Experience/Skills:
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. The selected candidate will be offered a salary range of $115,000-$130,000 per year and will be eligible for a comprehensive benefits package, unparalleled career development opportunities locally and globally, and industry-leading training designed to provide deep insight into the luxury and retail environment.