Retail Performance & Excellence
- Define and manage 6 new KPIs across the retail journey, ensuring consistency and alignment with worldwide standards.
- Oversee zone animation to ensure optimum performance based on the defined KPIs.
- Lead analysis of Full-Time Equivalent (FTE) against Square Meter (Sqm2) to measure and enhance productivity.
- Manage the rostering process to ensure optimal staff deployment across retail locations.
- Oversee floor management activities, ensuring smooth daily operations and an efficient sales environment.
- Ensure that store activities align with business goals and maintain high standards of excellence.
- Compile and present weekly zone performance reports, offering actionable insights.
- Provide ad-hoc analytics as required to support decision-making across retail teams.
- Support the evolution of the commission system and lead the analysis of its impact on performance and team motivation.
- Lead and manage client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement.
- Manage and track the execution of the Standards of Excellence project, ensuring that retail locations meet and exceed company standards.
- Provide ongoing support to retail teams through structure analysis, team assessments, and guidance on performance optimization.
- Develop and manage the retail newsletter to communicate key performance updates, insights, and best practices to the wider team.
- Ensure clear and consistent internal communication within the retail team.
- Oversee uniform management to ensure alignment with brand standards and appropriate distribution across retail teams.
Retail Operations & Systems
- Drive improvements in X-store and oversee the implementation of new releases to enhance store operations. Ensure seamless integration and optimization of One ID, Journey, and Welcome systems within the retail environment.
- Lead the implementation and operationalization of RFID to streamline inventory management and sales processes.
- Foster deep collaboration with the LV NEO team to ensure that retail solutions are aligned with global standards and business needs.
- Collaborate with the finance team to ensure compliance with retail operational procedures, including AML, Tax-Free processes, Payment Modes, and Receipts handling.
- Manage the SOCP update & relaunch process, ensuring that all retail staff are trained and aligned with current standards. Lead and coordinate SOCP training to ensure full adherence to operational procedures across all retail teams.
- Manage the animation of the Best of House Community, focusing on operational KPIs and driving follow-up actions to ensure optimal performance.
- Cultivate strong relationships with the Supply Chain and Omni teams to ensure efficient communication and seamless operations across all store locations.
- Act as a point of contact between stores and relevant teams to ensure product availability and timely communication of key information.
- Serve as the store's primary point of contact for Care Services and collaborate jointly with the team to ensure customer satisfaction and resolve any service issues promptly.
