Poste
As a Real-Time Analyst at Louis Vuitton, you will be a key driver within our Client Services operations, ensuring operational reliability and profitability through expert workforce planning, real-time monitoring, and intraday management. In this role, your core focus will be on mastering WFM systems, optimizing staff productivity, and balancing incoming and outgoing phone, chat, and volume metrics. You will be instrumental in ensuring our Client Service Center consistently achieves service level goals through efficient headcount management, schedule adherence, and data-driven forecasting.
Missions
Your responsibilities will include, but are not limited to:Workforce Planning & Intraday Management
Reporting & Analytics
Team Collaboration & Technology
Profil
We are looking for a candidate with the following qualifications: Workforce Management Expertise (Primary Focus): Technical & Analytical Skills: Contact Center Experience: Mindset & Soft Skills:
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. The appointed candidate will be offered a salary within the range of $25-$30 per hour USD, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.