Client & Business Development
- Define and execute an integrated store strategy across commercial floors, Art & Culture and F&B, balancing commercial performance, brand expression and long-term client engagement.
- Maximize the potential of all product categories, universes and outlets; translate business opportunities into clear action plans and monitor performance against sales and budget objectives.
- Build a loyal clientele through disciplined clienteling, personalized relationship management and coordinated experiences across retail, cultural and dining touchpoints.
- Champion best-in-class client experience befitting a landmark luxury store in Seoul, setting the highest standards for welcome, service, hospitality and after-sales care.
- Use client feedback and service insights to improve the end-to-end journey, ensuring seamless handovers and consistent service recovery across all activities.
- Represent Louis Vuitton and the store in relevant local networks; monitor the competitive landscape and luxury, hospitality and cultural trends to identify growth opportunities.
Team Management & Development
- Lead and inspire a team of approximately 180 people, establishing a shared vision, strong service culture and clear accountability across a large, complex store organization.
- Build and empower a strong management team; delegate effectively and develop leaders capable of translating store strategy into coordinated departmental and individual objectives.
- Establish effective communication and management routines to align commercial floors, operational teams, Art & Culture and F&B around common priorities.
- Partner with HR and Retail Learning on recruitment, onboarding, coaching, development and succession planning, building leadership capacity and a sustainable talent pipeline.
- Align team structure, staffing and resource allocation with business needs, client flows and service expectations across the full store.
- Foster a positive, collaborative work environment that encourages ownership, innovation and consistent delivery of exceptional client experiences.
Operation
- Oversee integrated daily operations across commercial floors, Art & Culture, one café and one restaurant, coordinating with the relevant specialist teams and operating partners to ensure consistent execution.
- Ensure Louis Vuitton policies, procedures and standards are understood and implemented across all activities, with clear responsibilities and escalation processes.
- Maintain the highest standards of store presentation, hospitality, facilities and operational readiness.
- Manage the store budget and controllable expenses; monitor resource productivity, stock integrity, loss prevention, asset protection and operational risk.
- Coordinate client flows, events and activity schedules to deliver seamless experiences while maintaining day-to-day client experience quality and business continuity.
- Work with concerned teams and operating partners to ensure applicable safety, security, hygiene and regulatory requirements are met across retail, cultural and F&B operations.
