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Poste
As the Director of Business Performance & Workforce Management at Louis Vuitton, you will be a strategic leader accountable for optimizing the reliability and profitability of Client Services Operations. This role involves developing sophisticated analytics, tools, and models utilizing complex data to identify opportunities for risk management, operational efficiencies, and continuous improvement. A core responsibility will be to ensure an exceptional Client experience, both external and internal, remains central to all decisions and strategies. This role provides critical, holistic insights into the state and trends of the Client Services business, enabling decision-making and driving impact across the organization. You will enhance the Client Services business by offering Leadership comprehensive visibility into both top and bottom-line performance through robust financial planning and analysis. This includes advanced analytics, KPI monitoring, and strategic forecasting. Furthermore, a key focus will be on leading strategic workforce management initiatives, including scheduling optimization, labor forecasting, and resource planning, to ensure optimal staffing levels and operational efficiency, thereby achieving and exceeding financial and KPI targets.
Missions
Strategic Analytics & Performance Leadership: Workforce Planning & Optimization: Commercial Strategy & Growth: Collaborative Stakeholder Engagement:
Profil
The ideal candidate will demonstrate exceptional leadership and interpersonal skills, with proven experience leading cross-functional teams and managing complex initiatives, and the ability to build and motivate high-performing teams. This role requires a strong, influential presence to guide the team through changes and contribute to shaping the future direction of Client Services. A strategic thinker, this individual should possess demonstrated ability to develop and execute strategic plans, manage competing priorities, and drive results in a fast-paced environment. They should be proactive, innovative, and adaptable to changing business needs. Furthermore, the role requires strong expertise in analytics, encompassing appropriate metric identification, effective metric visualization, and the ability to interpret data to derive actionable insights, coupled with advanced analytical, problem-solving, and decision-making abilities. Strong stakeholder management, communication, and influencing skills are essential to present complex ideas and concepts clearly and compellingly. Customer centricity and a passion for operational excellence are also key. Other preferred qualifications include:
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.