-
Team Management and Development:
- Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team.
- Identify, recruit, and develop talent to secure robust succession plans.
- Organise the team in an efficient manner according to business needs and delegate responsibility effectively.
- Translate strategic and business goals into concrete, individual actions and objectives for the store team.
- Set achievable yet challenging team and individual targets; assess, monitor, and manage performance to ensure these goals are achieved.
- Manage and motivate the team to drive the business: create a positive work environment, empower the team, and encourage innovative solutions.
- Onboard, coach, and develop new Managers joining the brand in managing and developing their own teams following brand key priorities: service excellence, selling across the brand, and clienteling.
-
Client and Business Development:
- Lead and develop the business of the store by cultivating a comprehensive, strategic understanding of it and connecting with all relevant stakeholders.
- Maximise the potential of all product categories and universes carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, Country office team) and fostering synergies between categories.
- Build a loyal Clientele by leveraging all clienteling tools.
- Establish a client-centric mindset in-store to ensure the highest level of client experience and achieve client repurchase objectives.
- Maintain a deep awareness of the competitive landscape and luxury market trends.
- Lead your team to nominate clients for participation in key international and EMEA events (High Jewelry, High Watchmaking, Savoir Faire) and fashion shows, delivering on store clienteling objectives.
- Guide your team in developing the store’s top clients and building targeted action plans to drive sustainable value growth.
- Oversee the recruitment and mapping of potential top-tier client profiles for the store.
-
Role Model on Selling and Floor Management:
- Lead by example on the sales floor, understanding Clients’ needs, identifying potential areas of improvement, and cultivating an acute feel for market trends.
- Ensure business opportunities are maximized through efficient sales floor management, acting as a visible presence and support while ensuring Louis Vuitton Promise standards are consistently achieved.
- Provide consistent, qualitative feedback, coach the team on the spot, and coach your Managers into mastering coaching techniques for their own teams.
-
Operations & Compliance:
- Ensure company policies, standards, and Louis Vuitton procedures are communicated and rigorously implemented.
- Monitor store controllable expenses, supervise loss prevention, asset protection, and risk management, and remain fully accountable for inventory management and store operations oversight in partnership with the Store Director.
