Experience
- Proven team leadership or people management experience (required)
- Leadership experience in operations environments such as logistics, production, repair/service, after-sales, or customer service
- Experience as a senior technician or in technical leadership within repair or leather craftsmanship is a plus
Skills
- Strong people management and team leadership capability
- Fluent English communication skills
- Ability to plan, prioritize, and coordinate team workload
- Understanding of quality standards and operational processes
- Experience in process improvement or operational efficiency initiatives preferred
- Workshop organization and 5S knowledge preferred
Personality
- Strong sense of ownership and quality mindset
- Hands-on leadership and coaching orientation
- Structured, disciplined, and solution-oriented approach
- Collaborative and communicative
- Strong willingness to learn repair skills and craftsmanship (savoir-faire)
- Ability to follow guidelines and quality standards with discipline
- Bright, positive attitude with good communication skills
- Team-oriented and able to contribute to a positive team environment
- Responsible and conscientious work ethic
