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Poste
The primary objective of an Operations Associate is to embody our company's commitment to exceptional client service by executing the Care Services’ operations responsibilities. In this role, you will serve as a subject matter expert in the operations functions, ensuring each client receives service that aligns with the Louis Vuitton Promise. Your duties will include using key systems to facilitate the handling of client service requests across multiple communications channels. Your responsibilities include the timely resolution of operational issues, achieving assigned Key Performance Indicators, and maintaining all operational standards. Compensation: $25 - $30 per hour, plus a $2.00 shift differential for hours worked.
Missions
Operational Management: -Promptly provide detailed responses to all incoming Operations Exception Tickets and email correspondence. Address various operational tasks, including exchanges (DEF/RO/CUS), spare part order fulfillment, fragrance samples for repairs, shipping updates (RTS/delays), photo requests, repair instructions modifications/cancellations, updated ETA requests, PHAR requests, refunds processing, TIPS management, and Boomerang packaging. Problem-Solving: - Troubleshoot issues requiring research in the workflow process. - Create tailored solutions for repairs categorized under Yellow Code or Red Code. - Communicate recurrent issues to leadership for guidance on training opportunities. Documentation & Communication: - Accurately document all interactions to track client inquiries and feedback. - Participate in weekly operations meetings with US repair centers to communicate best practices and ensure alignment. Product Knowledge & Assessment: - Leverage company platforms for independent learning of product details and company initiatives. - Perform accurate product assessments related to repairs and quality. Client Interaction: - Provide prompt and detailed responses to all Operations Exception Tickets and email correspondence, following up as needed - Maintain excellent customer service standards in all client interactions. Performance Metrics: - Consistently meet defined Key Performance Indicators (KPIs) relating to Care Service Operations functions. Work Schedule: -Work from home -- Sunday - 7:30 am - 4:00 pm, and work in the office Monday - Thursday - 10:30 am - 7:00 pm.
Profil
Minimum Education and Experience Required: High school diploma or GED with an additional 4+ years’ experience in Customer Service or a related field. Skill Set: Exceptional client-centric mindset with strong communication skills, both verbal and written, are essential, alongside organizational prowess and time management abilities. Technical Proficiency: Experience with Microsoft Office Suite (Word, Excel, PowerPoint). Ability to learn and use the Customer Relationship Management (CRM) platform and other new systems quickly. Personal Attributes: Must have exceptional interpersonal skills and be capable of interacting at all levels within the organization.
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive for going above and beyond purely symbolic measures by building a culture focused on relevant strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training, which will offer you an in-depth insight into the luxury and retail environment. Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.