People Management
- Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
- Motivate staff to achieve sales goals.
- Encourage and support the individual development of staff
- Identify individual and team training needs and work with the training team to create and implement necessary training plans.
- Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.
Inventory Management
- Meet inventory accuracy and shrink requirements
- Ensure proper inventory mix matching to market needs.
- Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales.
Sales Management
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Continuously motivate sales staff to meet assigned sales and productivity goals.
- Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
- Develop and motivate staff through goal setting and regular individual and storewide meetings.
- Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
- Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
- Act as brand ambassador to strengthen relationship with the VIP clientele.
- Formulate and implement in-store marketing and promotional activities.
Customer Service
- Maintain the highest degree of customer service every day.
- Ensure that sales associates have the proper skills to handle complex customer service issues, i.e. dissatisfied customers, returns, defective merchandise, repairs.
- Empower associates to make decisions to provide the best customer service
Administrative Management
- Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
- Take necessary actions to effectively control costs and ensure efficient operation in store.
- Implement and support all security measures.
- Partner with logistics and product teams to insure appropriate assortment for the store.
- Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP.
- Ensure the proper use of the staffing plan to provide appropriate store coverage.
- Maintain the highest standard of housekeeping both on and off the sales floor at all times.
Store Visuals
- Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation.
- Work with local VM service provider to achieve goals of proper window installation and display.
