- Client and Business Development
- optimize the store's commercial performance
- lead and develop the business of the store - improve sales, minimize losses, promote new products, in line with overall company objectives
- maximize the potential of all product categories and universes in store
- build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with the Head Office and in line with the Louis Vuitton brand image
- establish a client-centric mindset
- be knowledgeable and aware of competitive landscape and market trends, analysing and recommending areas for business development and improvement
- Store Operations
- lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
- ensure policies, standards and Louis Vuitton procedures are implemented and maintained
- identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
- monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
- oversee store security and health and safety matters
- manage external supplier relationship and contracts
- Team management and Development
- develop managers to ensure the teams deliver the Louis Vuitton Promise to every Client
- identify, recruit and develop talents to secure succession plans for key positions
- translate strategic and business goals into individuals actions and objectives
- set team and individual targets & monitor performances
- provide leadership amongst the team, ensuring positive team spirit and motivation
- ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate
- Role Model on Selling and Floor Management
- ensure business opportunities
- provide qualitative and consistent feedback to the teams
- be an ambassador for the Louis Vuitton brand
- represent the brand in all public/store events and activities, to promote Louis Vuitton image, brand and products
