Team Leadership & Development
- Recruit, develop, and retain a highly motivated team in collaboration with the Store Manager.
- Set individual and team objectives and actively manage performance against expectations.
- Coach team members through regular feedback, on-the-floor support, and development plans.
- Secure succession planning and talent pipeline development.
Client Experience & Business Development
- Ensure the team consistently delivers the Louis Vuitton promise to every client.
- Support the team in building strong and long-term client relationships through Clienteling.
- Foster a strong client-centric mindset and proactively manage client-related situations.
Sales Leadership & Floor Management
- Act as a role model on the sales floor, supporting the team with selling, cross-selling, and client repurchase.
- Build and maintain a personal client portfolio.
- Ensure optimal floor management to maximize business opportunities and service standards.
Business Animation & Communication
- Communicate and animate corporate strategy, business priorities, and objectives through briefings and training sessions.
- Contribute qualitative market and client feedback to country and regional teams.
- Implement action plans to boost performance through clienteling, visual merchandising, and team engagement.
Operations & Compliance
- Ensure policies, brand standards, and grooming guidelines are respected.
- Support inventory management and operational processes.
- Partner with the Store Manager on workforce planning and store organization.
Category Leadership
- Act as a point of reference for a product category, partnering with merchandising teams.
- Animate category performance through expertise sharing, mentoring, and action plans.
