Team management and Development
- Develop managers to ensure the teams deliver the Louis Vuitton Promise to every Client
- Identify, recruit and develop talents to secure succession plans for key positions
- Translate strategic and business goals into individuals actions and objectives
- Set team and individual targets & monitor performances
- Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
- Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate
Client and Business Development
- Optimize the store's commercial performance
- Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Maximize the potential of all product categories and universes in store
- Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
- Be aware of the competitive landscape and market trends
Store Operations
- Lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
- Ensure policies, standards and Louis Vuitton procedures are implemented and maintained
- Identify and implement plans to deliver efficiency and productivity improvements in all areas of store operations
- Monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
- Oversee store security and health and safety matters
- Manage external supplier relationship and contracts
Floor Management
- Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trends
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence
- Provide consistent and qualitative feedback, coach the team on the spot
- Represent the brand in public/store events and activities, to promote Louis Vuitton image, brand and products
