Be an Exceptional Client Advisor, and a Role Model for the Team
- Achieve individual and team objectives, be accountable for sales results and support the team in their sales
- Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
- Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
- Develop the highest standards of Brand and product knowledge
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Respect Louis Vuitton Brand standards in terms of grooming and behavior
Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team
- Assist Management in daily operations: floor management and opening / closing duties
- Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comer
- Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when neede
- Help develop new starters. Supporting Management and Learning Manager
- Observe Daily Planner and maintain management plan for the day.
- Organise re-training with the team collaborating with the Field Coach Trainer. Update clientelling board regularly and ensure team are using allocated clientelling time wisely.
Champion a Product Category
- Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
- Act with a close partnership approach during key events such as new launches, special animations and events
