Job responsibilities
MISSION As seasonal support, you will assist the Louis Vuitton team in our store in Basel in delivering the best experience to our clients during the busy Christmas & New Year period. In this non-selling role, you will be responsible to facilitate and elevate the client’s journey through the store by animating the in-store welcome and waiting time, effectively determining the client’s needs and offering assistance with directions or information, offering drinks and maintaining displays as well as a strong store appearance and tidiness in general. You will support the sales team with gift wrapping, product search or by being a “runner” between shop floor and stock rooms in case of need, for instance during or after client appointments. You will partner with the managers and client advisors on duty to set a positive tone for the entire experience a client will have while they are with us and through this you will be essential to bringing the Louis Vuitton Promise to life. ROLE & RESPONSIBILITIES Welcoming clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors Effectively determining client needs and providing direction towards the relevant departments or people inside the store Supporting the management team on duty in effectively managing and animating waiting time and client flow by using digital wait list tools and ensuring smooth client communication Serving drinks to clients Tidying up around the store and maintaining strong visual standards throughout the day Wrapping, running and packaging assistance to the sales team Collaborating with the store team at large to create a seamless client experience in line with the Louis Vuitton Promise and brand standards
Profile
This is a perfect opportunity for anyone looking to gain a first luxury industry experience who has a passion for team work, operational excellence as well as a high level of agility. The ideal candidate will be a proactive individual with a service mindset as well as a high level of physical and mental resilience that allows them to thrive in a fast-paced environment. You must be at ease with light physical labour (carrying boxes/product), multi-tasking and comfortable to work with different kinds of IT tools. Impeccable grooming and communication skills are a requirement, as is fluent German and a good grasp of English.