Duties & Responsibilities
- Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare. (including matters related to e-commerce platform, order to cash, client services, logistics, payments)
- Prepare testing scenarios and coordinating user acceptance tests execution, including order placement (checkout, payment, etc.)
- Support on digital launch preparation for both technical & operation aspects, to lead User Ability Testing (UAT) and identify key website defectives to optimize online purchase experience.
- Set up Standard of Procedures (SOP) for E-commerce operations on the process of digital order management; product return & refund; packaging & delivery.
- Manage order management team and vendors to maintain E-commerce order management executions including knowledge sharing and coaching.
- Continuously optimize Omnichannel business performance and enhance client experience.
- Manage a team of 2 project coordinators.
![job_digital]("//jobs.louisvuitton.com/resource/image/14548/DII/375/469/9bfcc2f1e7bf6d063b88a07eee0962a1/16E710AF0D0CDA602E759162EBC597F5/job-digital.jpg")