Coaching and training at the heart of team performance
- Lead a culture of in-store coaching, with a priority on Client Advisors. Through active listening and observation, you will coach individual team members at all levels according to their needs. You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and coaching their teams on selling skills through coaching the coach
- Provide on-going feedback to Store Managers and HR on the performance/progress of individual team members
- Leverage on Voice results to coach individuals and support the store to improve root cause of dissatisfaction
- Drive key training initiatives, e.g. “Client Experience”, through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition
- In collaboration with Merchandising team, actively facilitate product training, including new launches, for store population. Develop skills of silhouette building combining product information with selling skills in order to optimize cross-selling. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client
- Ensure the Store Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed
- Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.
- Identify potential training talent within the store to develop and partner in coaching others
- Manage the in-store “LMS”, ensuring all training is recorded and that Store Management is fully proficient in this tool.
Facilitate on-boarding of new comers
- Ensure a consistent on-boarding for all new starters
- Liaise with HR to ensure proactive planning for new employees
- Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction
General duties not specifically related to training
- Act as a platform for sharing of experience / best practices among the stores pertaining to the coaching initiatives/programs
- Lead by example in terms of the company’s policies and strategy
- Lead by example in terms of Louis Vuitton attitudes and fundamentals
- Ideally at Team Manager level, or previous team management and retail experience
- High credibility in building relationship with Client
