Coaching and Training to Drive Team Performance
- Foster a culture of in-store coaching with a focus on Client Advisors. Through active listening and observation, coach individual team members at all levels according to their development needs.
- Support Management Team in-store in creating individual coaching plans by conducting gap analyses and coaching their teams on selling skills via coaching.
- Provide continuous feedback to Store Managers and HR on the performance and progress of individual team members.
- Use Voice survey results to coach individuals and support the store in addressing root causes of dissatisfaction.
- Monitor the Dare to Delight results of the stores, identify areas for improvement, and determine and implement necessary actions both individually and across whole store.
- Deliver key training initiatives, such as “Client Experience,” through sustained in-store coaching, reinforcing shop-floor focus and positive recognition.
- In partnership with the Merchandising Team, facilitate product training sessions, including for new launches, to enhance the skills of the store team. Combine product knowledge with selling skills to optimize cross-selling, leveraging role plays and on-the-floor coaching.
- Ensure the Store Management Team has full visibility of training activities, providing updates on progress, required actions, and any concerns, along with recommendations as needed.
- Monitor and evaluate the impact of in-store training activities, ensuring retention of training content through observation, follow-ups, and active shop-floor engagement.
- Identify potential training talent within the store and partner with them to coach others.
- Oversee the in-store Learning Management System (LMS) and Louis Campus System, ensuring training activities are accurately recorded and that Store Management is proficient in using the tool.
Facilitate Onboarding of New Employees
- Ensure a consistent and high-quality onboarding experience for all new hires.
- Maintain regular communication with trainees, providing feedback on their progress to the individual, their manager, and HR during onboarding and induction.
General Responsibilities
- Act as a platform for sharing experiences and best practices among stores regarding coaching initiatives and programs.
- Exemplify company policies, strategy, Louis Vuitton attitudes, and brand fundamentals.
- Ideally operate at a Team Manager level, with prior experience in team management and retail.
- Build strong credibility in relationships with clients and the store team.
