Facilities Management & Maintenance
- Set up regional FM strategy, develop and implement regional maintenance procedures and guidelines, ensuring brand image consistency across all stores in SA, meeting Louis Vuitton’s global luxury retail standards, health & safety standard, visual presentation, environmental conditions, and customer experience.
- Full accountability and single point of contact for all preventive and corrective maintenance works in store. Dispatch work orders to respective contractors/suppliers and oversee the implementation of the work.
- Lead emergency maintenance response and act as primary contact for critical issues.
- Conduct periodical store inspection and audits to proactively manage risks & lead improvement actions.
- Implement best practices in sustainability, energy efficiency, and asset lifecycle management.
Minor works
- Lead and manage minor work projects validated in zone store co.
- Consolidate minor work and fixed asset replacement requests from stores
- Order fixed asset replacement and follow up with logistics and installations
- Manage fixed asset inventory in warehouses
Vendor & Project Management
- Manage relationships with external service providers, contractors, landlords, and technical experts.
- Evaluate vendor performance and ensure service level are met.
- Negotiate maintenance contracts and secure best-value solutions without compromising quality.
- Negotiate with service providers and improve delivery efficiencies (lead tendering process bi-yearly)
Budget & Cost Efficiency
- Develop, monitor, and control annual R&M budget for the region.
- Optimize maintenance expenses through strategic planning and predictive maintenance.
- Report and analyze costs, identify savings opportunities, areas to increase efficiency and support financial forecasting.
- Follow up on payment applications for maintenance and minor work projects.
Cross-Functional Collaboration
- Work closely with Store Planning Project Managers, Retail Operations, Visual Merchandising, and Global Facilities teams.
- Communicate regularly with Country Managers and Store Directors to align facility priorities.
- Conduct annual training for all in-store team managers.
- Provide guidelines and user manuals to in-store team managers (store maintenance ambassador)
- Facilitate the working relationship between local vendor and stores
