About the job
At Louis Vuitton, we believe operational excellence is essential to delivering client experiences as exceptional as our products. We are seeking a strategic, analytical, and highly collaborative Director of Business Performance to join our Client Services organization. In this role, you will lead the performance strategy for Client Service Operations, using advanced analytics, financial planning, and business insights to drive decision-making, optimize service delivery, and support continuous improvement across the business. As Director of Business Performance, Client Services, you will play a critical role in shaping the future of Client Services by identifying opportunities for operational efficiency, risk management, and commercial impact. You will partner closely with cross-functional stakeholders across Client Development, Finance, Commercial Operations, Omni-channel teams, and Louis Vuitton Paris Headquarters to ensure a holistic view of performance and to help deliver an exceptional client experience at every touchpoint.
Job responsibilities
As the Director of Business Performance, Client Services, your key responsibilities will include:
Profile
This is an exceptional opportunity for a strategic and results-driven leader who is passionate about client experience, business performance, and operational excellence. The ideal candidate brings deep analytical expertise, strong financial and commercial acumen, and a proven ability to influence cross-functional stakeholders in a fast-paced environment. The ideal candidate will offer:
Additional information
The selected candidate will be offered a salary range of $165,000–$185,000 per year and will be eligible for a comprehensive benefits package, unparalleled career development opportunities locally and globally, and industry-leading training designed to provide deep insight into the luxury and retail environment.