Product Quality Improvement
- Make effective arrangement for quality alert or stock control in coordination with Central, stores, Supplied Chain & Logistic teams to repair and return stocks to sellable efficiently.
- Analysis and follow up KPI. Validate defective returns and make arrangement to put them back to sellable stocks, VAP if applicable.
- Consolidate repair info for quality improvement and to share with Repair team product corrective actions / modifications updates.
- Manage using test for product improvement through using experience under valid controlled condition or environment.
- Verify authenticity with craftsmen or Central teams if needed to ensure our service done only for our genuine products.
Store Supports
- Develop store quality knowledge for high autonomy / reactivity to client returns.
- Follow up special quality cases with stores together with Client Care Service & Client Service teams to provide the best solution to Clients. Make proper decision and manage by exceptional for important and sensitive cases.
- Develop and deliver workshops to boost the confidence and interest of store teams to maximize selling opportunity, working with Store Training & Merchandising teams.
Other duties
- Perform tasks and support operation during team members’ leave, carry out departmental administrative jobs and ad hoc assignment / projects.
