- Facility Operations & Maintenance Coordination: Serve as the primary point of contact for facility-related matters. Coordinate daily operations of HVAC, Electrical, lighting, elevators, plumbing, water, fire systems and security systems (including CCTV, Access Control, E.A.S., Alarm intrusion system, Alarm monitoring, safes, keys), in partnership with the department store. Oversee preventive and corrective actions on tenant-responsible areas. Ensure proper visitors & vendors (including deliveries) access control management protocols.
- Compliance & Safety: Ensure compliance with safety regulations, fire codes, and internal operational procedures. Organize drills, audits, and risk-prevention initiatives. Act as liaison with local fire and regulatory authorities.
- Vendor & Outsourced Team Management: Directly supervise outsourced staff across key service functions, including but not limited to tea ladies, security guards, ushers, and cleaners. Oversee service quality, manage schedules, and provide on-site leadership to ensure alignment with luxury service standards, while also handling contract creation, renewal, and termination.
- Liaison with Department Store: Act as the key interface between our brand and the department store’s facility management team to resolve structural issues, coordinate repairs, and plan infrastructural changes or events.
- Event & Layout Support: Partner with Retail, F&B, and Visual Merchandising teams to ensure facility readiness for store events, floor reconfigurations, and seasonal adjustments.
- Sustainability & Cost Monitoring: Track utility consumption, manage minor repairs, and support energy-saving and waste-reduction initiatives without disrupting business operations.
