Job Duties & Responsibilities
Solution Expertise
- SAP solution expert in charge of implementing new projects and new features, support users during UAT phases.
- Liaise with Central team on new zone requests and coordinate for development and deployment.
Project Delivery
- Own, manage and drive deployments of zone projects.
- Solution configuration
- Integration testing
- Supporting user acceptance test
- Conducting key user training
- Providing onsite support for Go-live
- Track project outcomes realization and customer satisfaction levels
Infrastructure and Security
- Manage relationship with local partners and local / regional teams’ support and maintenance.
- Be the local point of contact for escalations on finance solutions.
- Act as L3 when necessary to help support teams troubleshooting and resolution of issues.
- Liaising with support and central teams for issues resolution and problem follow-up.
- Supporting Change Requests.
