Poste
Louis Vuitton is a name synonymous with luxury, innovation, and elegance. Our brand represents the pinnacle of craftsmanship and creativity, setting trends and exceeding expectations worldwide. We are looking for a dynamic and seasoned professional to join our team as the Director of Client Experience! In this role, you will lead a group of Senior Managers responsible for correspondence and inbound call handling teams at our Client Service Center. Reporting to the Vice President of Client Services, you will have a significant impact on ensuring that our clients receive the highest level of service and satisfaction, in alignment with the prestigious reputation of Louis Vuitton. As a strong people leader, you will play a crucial role in developing and mentoring our client experience team, fostering a culture of excellence and continuous improvement. This role is based on-site at our Legacy 1854 campus in Irving, TX.
Missions
Client Centric + Excellence: Self & Team Development: Commercial Mindset:
Profil
The ideal candidate will have a minimum of 10 years of leadership or management experience, preferably gained in a customer service setting, and at least 8 years in a similar role managing leaders and large work teams (40+ total scope). Experience working within an in-house call center environment which supports a multi-channel and multi-product organization is also required. They should possess strong leadership and team management skills, excellent communication and interpersonal abilities, and the capability to analyze data and derive actionable insights. A passion for delivering exceptional client service is essential, along with being a strategic thinker with a proactive approach to problem-solving. The candidate should also have a deep understanding of luxury retail dynamics, experience in developing and implementing client experience strategies, and a track record of driving client loyalty and retention initiatives. Proficiency in using CRM systems and data analysis tools is highly desirable.
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role's requirements. Louis Vuitton is an equal employment opportunity employer.