Developing the business, maintaining leadership in the market and on the island:
- Optimise the store’s commercial performance by identifying business opportunities/initiatives to improve sales, minimise losses, promote new products, in line with overall company objectives and policies.
- Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement.
- Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements.
Managing store operations
- Lead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures.
- Ensure Louis Vuitton standards are applied and maintained at all times across the store in the presentation/merchandising, customer service and back-office activities (stock, administration, other services)
- Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations.
- Specific responsibilities include:
- Store security and health and safety issues management-
- External supplier relationship and contracts management
- Optimization of store offer to achieve business objectives.
- Cost control and budgets/results reporting.
Managing and developing the team
- To provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives.
- Ensure training programme is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, product knowledge.
- Supervise recruitment, evaluation and development of the store team, including active coaching of direct report/s, maximizing individual potential and ensuring succession plans in place for key positions.
- Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate.
- One to one follow-up with employees
Be an ambassador for the Louis Vuitton brand
- Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image.
- Represent the brand in all public/store events and activities, in order to promote LV image, brand and products.
