Client Experience
- Assist in identifying gaps and areas for improvement in the end-to-end in-store customer journey.
- Support in preparing 'Best Practice' case studies from top-performing stores to share across the market.
- Collaborate with cross-functional teams to implement and monitor initiatives that enhance service excellence and brand experience.
- Support client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement.
Client Development & Clienteling
- Assist in monitoring usage and effectiveness of clienteling tools and platforms (Journey, ICON, Welcome) and to support store teams with basic troubleshooting or tips.
- Help prepare toolkits, training materials, guidebook and performance dashboards for store teams focused on client engagement.
Retail Performance Tools & Applications
- Support deployment and adoption of retail performance tools.
- Track retail KPIs such as productivity, traffic conversion, ATV/UPT, and provide data support for performance reviews.
- Support ad-hoc data requests from the Retail Performance Manager to identify trends in store performance and opportunity.
