- End-to-end support with planning of client experiences. Responsible for planning, logistics, execution and budgeting of VIC client treatments, in order to create meaningful client journeys. Be available and flexible to manage last minute changes to client programs.
- Operational event guest list management for local in store and off-site animations throughout the whole network.
- Client gifting management: stock level and anticipation, strategic network allocation, follow up and supplier tendering where needed.
- Connect with all stores across the region, to drive Virtual Bridges, and ensure clients can access different experiences and products globally.
- Curate targeted data for a variety of specific private client strategic actions in order to support stores with client targeting/action plans in line with local and global strategy.
- Have a responsibility of accurate creation of related purchase orders (SAP) and validation of invoices as well diligent and precise documentation of expenses.
- Monitor and support audited activity linked to the department (e.g. sanctions checks, customer data protection)
- Support with creative assets and content for presentation preparations
- In partnership with RPM, ensure the right content is included in internal comms platform.
- Store support in both front and back of house where required.
