Be an Exceptional Client Advisor
- Achieve individual and team objectives and be accountable for the sales results of your category.
- Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
- Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
- Support team members when they have Clients requiring more detailed information.
Promote and Show Ownership for the Category
- Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm.
- Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
- Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
- Interact with the Visual Merchandiser to make sure your category is well displayed.
- Nurture a thorough knowledge of the competition.
Support the Store Team on the Category
- Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) which will then feed the Country Merchandising team.
- Be a point of reference on your category in store, sharing passion for the product and inspiring others.
- Be a partner to the Field Coach Trainer to develop selling skills and product knowledge in the store.
