Acerca del trabajo
Position Title :Customer Solutions Digital Assistant Manager Department: Information Services and Technology (LV_NEO) Mission In order to contribute to Louis Vuitton (LV) business growth, provide service to all business departments especially Digital Retail, by managing various information systems which support digital services such as ecommerce (web, APP, and LINE), fraud/payment management, and client data management in Japan, in line with global (e.g. PIPL, GDPR, etc.) and country’s regulation (e.g. eco system, Privacy policy, etc.). Reporting Report to LV_NEO Customer Solutions manager in Japan
Supervises none
Responsabilidades laborales
Working Relationships Various domains in Japan LV_NEO
・ Customer Solutions (Retail, Client Experience)
・ Enterprise Solutions (Logistics and Delivery Experience, SAP Distribution and Finance, Supply Chain and Omnichannel, etc.) domain
・ Enterprise Architecture and Data domain
・ Technical team
・ Training Manager
・ CISO
Various domains in Zone (EU, APAC, US) LV_NEO
・ Customer Solutions in other zones
Various domains in HQ LV_NEO
・ Customer Solutions. Main areas of interaction: Digital Retail, Client services domains
・ Enterprise Solutions. Main areas of interaction: Supply Chain and Omnichannel, Logistics and Delivery Experience, SAP Distribution, SAP Finance
・ Enterprise Architecture and Data. Main areas of interaction: Data Integration, Data & Analytics, Functional Architecture
・ Information Security
Application and infrastructure support team in various countries (India, Malaysia, Singapore, France, etc.)
Various business departments in Japan
・ Digital Retail
・ Client services
・ Advertising and Digital (in charge of Web front)
・ Logistics and Supply Chain
・ Finance
Perfil
Responsibilities Take in charge the implementations, evolutions and RUN support of the Louis Vuitton digital initiatives in an Agile organization
・ In relation with local business teams for issue identification &solving, enhancement collection, enhancement validation, solution customizing autonomously working with developers
・ In relation with the HQ LV_NEO for “core” enhancement set-up, enhancement developments and solution support
・ Critical business operation support (commercial and non-commercial): Digital Retail, Retail stores & offsite events which involve digital services
・ Collaborate with Customer Solutions Digital member for further improvement of both hard and soft skills
・ Self-management & build effective working relationships with multiple teams
Información adicional
Required Competencies
・Around 5 years of experience to build and manage digital solutions, especially the well-known products such as;
Salesforce(Commerce Cloud/Service Cloud), Google Analytics, Cloud services(Azure, GCP, AWS), Magento, Hybris
・ Experience to manage payment services (Credit Card (bonus payment, instalment payment,,), Bank Transfer, Cash on Delivery, Alternative Payment (PayPay, Rakuten Pay, Paidy, Pay-easy, Apple Pay, Google Pay..)
・ Experience to work closely with teams managing Digital Retail, Client services, Advertisement and Digital, Logistics & Supply Chain, Finance (preferred if having knowledge and experience of Salesforce, and any e-commerce platform/product, LINE API or any Web APIs)
・ Around 2 years of experience to manage APIs systems, especially the well-known products such as; Mulesoft, LINE API
・ Understanding of WEB APIs
・ Language: Fluent level of Japanese and business level of English
・ Strong communication and presentation skills in English and Japanese
・ Customer-oriented mindset
・ Experience to work in multi-cultures and diversity work environment is preferred