DUTIES & RESPONSIBILITIES
- Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the In-store Trainer to tailor individual action plans
- Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
- Demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc).
- Continuously motivate sales staff to meet assigned sales and productivity goals.
- Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
- Provide “best estimates” for forecasts of Monthly Sales targets.
- Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
- Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
- Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
- Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist).
- Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities.
- Act as brand ambassador to strengthen relationship with the VIP clientele.
- Translate strategic and business goals into concrete and individual actions and objectives
