Client Relationship Building:
- Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
- Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
- Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
Product Expertise and Sales:
- Maintain a comprehensive knowledge of the store's product offerings, Retail environment and competitors.
- Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
- Contributes actively to the business objectives by achieving sales targets (contribution to the store KPIs)
- Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.
Client Experience and Satisfaction:
- Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
- Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir faire) and show empathy and passion and following the steps of the Maison's selling ceremony.
- Ensuring that the aftercare service is followed and issues are elegantly resolved.
Team Collaboration and Store Support:
- Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
- Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
- Embody the LVMH culture and be an ambassador of the LVMH values
Inventory and Parts Management:
- Communicate with clients to understand the nature of the issue and provide updates on repair progress.
- Examine and diagnose issues reported by clients regarding malfunctioning or damaged products.
- Perform repairs on products, equipment, or devices to restore them to proper working condition.
- Maintain an organized inventory of repair parts and tools, ensuring availability for repairs.
- Order replacement parts as needed, following established procedures and budget guidelines.
Compliance and data management:
Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.
