About the job
The Store Support Coordinator works directly with Retail when service is required on our products. Ensures customer satisfaction by meeting their expectations and providing the most accurate and up to date communication to the stores. Be able to fulfill commitments, communicate, and problem solve daily issues as it relates to Repairs/Client Care Services. Work within a team environment in order to provide excellent customer service.
Job responsibilities
• Answer all incoming calls and email correspondence within a timely manner (48 hrs.) according to assigned regions by providing *Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without prior notice.
detailed and accurate answers to all inquiries. Follow-up with stores to provide status, where more research and/or analysis is
required.
• Troubleshoot, analyze, and research all issues or problems, which will require research to be conducted on the production floor.
• Follow up with stores on daily estimates and/or pending repairs
• Create tailored solutions on repairs that are determined Yellow Code, Red Code, etc.
• Communicate to supervisor or manager’s repetitive daily issues and or problems received from stores to seek improvement in
necessary areas.
• Provide feedback on voice survey results and suggest action plan to supervisor where necessary
• Record and keep track of returned quality issues (free of charge repairs) and advise the necessary departments
• Coordinate activity related to on-site store trainings
• Participate in improvement projects within the company
• Perform other duties as assigned to meet the business objectives and goals
Profile
Additional information
Schedule: Monday through Friday, 07:00 PM - 3:30 PM Compensation: $27.00 per hour