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關於此職位
The Digital Project & Omnichannel Specialist drives the execution of key digital initiatives across e-commerce(web, app), CRM, and in-store digital touchpoints. He/she has a proven track record for project management and will be responsible digital platforms across channels with omni-client mindset implementing UX optimizations, implementing projects on the IT roadmap, and analyzing key figures. This role works closely with cross-functional teams such as CRM, Retail, Client Services, IT, and Global HQ to create seamless client experiences across online and offline channels. The ideal candidate is detail-oriented, collaborative, and strong in project coordination.
職責
1) Digital Client Journey Improvement & Optimization Identify, enhance, and implement key omni-channel features to optimize the end-to-end client journey across all touchpoints. 2) Digital Project management Lead global and local digital initiatives, proactively identifying and leveraging market opportunities to strengthen the omni client journey and drive business impact. 3) CRM feature development Lead the design and enhancement of CRM capabilities to support the omni client journey and enable personalized experiences, including select initiatives such as Kakao Evolution. 4) Omni Order Management Support and coordinate end-to-end omni order processes to ensure smooth operations across channels and maintain process consistency.
簡介
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