1. Sales Performance Management & Strategic Analysis
- Monitor, analyze, and report on daily, weekly, and monthly sales performance, tracking key retail metrics across all stores.
- Support sales forecasting, commercial target setting, and store allocation, aligning with business objectives and YTG planning.
- Generate and maintain comprehensive retail performance reports, including automated tools, and provide data-driven insights on staff sales KPIs and productivity.
- Identify performance trends, analyze high-ticket sales, and provide actionable recommendations to enhance sales strategies and address underperformance.
2. Incentive & Budget Management
- Develop, execute, and manage product/event-based incentive schemes, accurately calculating and tracking payouts for various campaigns and staff categories.
- Oversee store and staff KPI tracking for payments, consolidate incentive results, and address all related inquiries in coordination with HR.
- Support retail budgeting incl. OPEX, manage expense submissions, and ensure accurate accrual management.
- Provide financial oversight and support for CRM action plans and other retail initiatives, ensuring adherence to budget.
3. Commercial Planning & Event Sales Support
- Coordinate and support target allocation for new product collections and major retail events, collaborating with Merchandising and Retail teams.
- Monitor event sales/redemption performance, analyze results, and contribute to the planning and operational execution of key commercial events.
- Prepare materials and data for store manager meetings, providing insights for strategic planning and performance reviews.
4. Cross-Functional Collaboration
- Act as a central point of contact for retail performance-related reporting and analysis, fostering strong collaboration with Retail Managers, Store Managers, HR, Finance, CRM, and Merchandising.
- Ensure timely and accurate communication across departments regarding performance, targets, incentives, and operational updates.
- Provide essential data support to other divisions, contributing to overall business intelligence and operational efficiency.
