- Elevate client experience of Louis Vuitton Maison Seoul, the only independent Louis Vuitton store in Korea.
- Develop client experience strategies, plan client events & ensure quality, managing two team members (In-store CD)
JOB DUTIES & MAIN RESPONSIBILITIES
- Client Experience Events, Activities & In-store Animations
- Proactively ideate, plan and execute high-impact client experience events and in-store animations to amplify the LVMS vision and brand desirability
- Establish and maintain strong, personalized relationships with VICs, consistently delivering exceptional and memorable client experiences
- Develop and implement innovative sales and experience strategies to exceed revenue and client development targets
- Collaborate closely with Client team, Events, and other cross-functional teams as well as external partners to design elevated, immersive brand experiences
- Represent Louis Vuitton at high-profile events and build a strong network within the luxury ecosystem to increase brand presence
- Lead initiatives to enhance client satisfaction, loyalty, and lifetime value through elevated service excellence and experience innovation
- Ensure consistent application of the Maison’s standards across all activations and touchpoints, maintaining quality control and brand equity
- Stay informed of market trends and competitor activities; identify new business opportunities and propose strategic actions for continuous improvement
- Drive client segmentation, profiling and targeted actions to recruit new high-potential clients and deepen relationships with existing ones
- Manage budgets, monitor ROI and profitability of all actions in collaboration with event team
- Be an Ambassador for the Louis Vuitton Brand
- Always act as a passionate brand ambassador across internal and external interactions
- Proactively promote the Louis Vuitton image, values, services, and products through client meetings, public-facing events, and in-store interactions
- Champion client loyalty by engaging directly with clients and ensuring they feel uniquely connected to the Maison
