Team Management and Development
- Develop Team Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans
- Identify, recruit and develop talents, secure succession plans
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
- Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
- Manage and coach Managers into managing and developing their own teams
Client and Business Development
- Maximize the potential of all assigned product categories and universes carried in the store, in partnership with the Store Director, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team…) and fostering synergies between categories
- Build a loyal Clientele, leveraging all clienteling tools
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
- Be aware of the competitive landscape and market trends
Role Model on Selling and Floor Management
- Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trends
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved
- Provide consistent and qualitative feedback, coach the team on the spot and coach Managers into coaching their own teams
Operations
- Support the Store Director to ensure policies, standards and Louis Vuitton procedures are communicated and implemented
- Monitor store controllable expenses, supervise loss, asset protection and risk management.
