- Bachelor’s degree
- +6 years of experience in in client segmentation, CRM system development/integration, CRM campaign management, and data analysis
- Experience in luxury customer service and or client advisory roles (preferably retail, fashion technology companies or hospitality)
- Understanding of user experience and consumer experience that drives customer acquisition, conversion, and retention
- Experience with Salesforce platforms, capabilities, reporting and configuration and analytic tools
- Process oriented with ability to manage long-term and short-term projects in parallel
- Strong problem-solving approach, motivational and people development skills
- Demonstrated leadership to influence and motivate a team towards results
- Business level English in both written and oral preferred - Luxury Industry Sales and VIC Client Care experience Preferred
- BI, CRM Tool proficiency
