Team Management and Business Development
- Inspiring the team, establishing and embedding a Clienteling culture within the Store, considering Clienteling as main approach to drive the business and support commercial priorities to achieve targets assigned to the store.
- Drive achievement of Clienteling targets throughout the store such as appointments, share of OTO turnover, wardrobing (silhouette) outreaches, repurchase rate on local new clients, 10k clients.
- Working actively on the recruitment of new Louis Vuitton clients and re-engagement program.
- Support the team in building and nurturing long term Client relationships, leveraging the different tools at your disposal.
- Monitoring and analyse client purchase behaviours in collaboration with HQ and Store Management
- Work cross functionally with Retail Performance and Training teams to work through data cleaning activations, monitor store data collection and merge of client profiles.
- Support actively the store with MY CR Requests.
Selling and Floor Management
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support
- Act as a role model demonstrating sales leadership to the team, support them with their own sales and foster cross-selling; leading by example in all activities
Operations
- Monitoring of store gift inventories.
