關於此職位
This position is based in the Louis Vuitton Japan CSC office, directly reporting to Client Services Manager.
As the Clienteling Manager, you will work with the Client Services Manager Japan and team managers to develop and drive the omnichannel clienteling strategy for Louis Vuitton Japan with a focus on Client Services and Digital clients, creating and instilling a clienteling mindset within Client Services, and managing a Clienteling & Digital Private Client Advisor (DPCA) team. You will elevate relationships with our Top CS and Web clients by leveraging different tools with a focus on the Client Experience and implement transversal strategies to recruit new and develop existing clientele.
職責
・Set individual and team goals and objectives; proactively assess and manage performance against expectations (setting KPIs, visualizing status, and establishing a action cycle).
・Review execution results with the front team and plan actions aimed at further improvement.
・Enhance client center mindset to the organization and implement initiatives to promote clienteling.
・Collaborate with the client development team and front team to review client details and provide guidance to Client Advisors.
・Strengthen the mindset, clienteling skills, and sales techniques for selling high-end and luxury products in collaboration with the sales team and field coach trainers.
・Monitor performance against targets and implement appropriate actions to address any gaps.
・ With the Central Team, confirm directions and strategies and implementing local actions.
・Actively share the status in Japan with the clienteling community to gain feedback and support.
・Establishing frameworks to discover new clienteling opportunities from existing flows, engaging in trial and error with the front team to create new sales avenues.
其他資料
Key Experience Sales Experience in Retail Knowledge, skill and competency -Supportive mind (HD)
Knowledge and Practical Experience in Clienteling
Experience in Customer Service and Sales of High-End Fashion Products
Business Communication Experience (English)
Knowledge of LV Products
-Leadership/Initiatives(HD)
-Detail Oriented (D)
-Quality Oriented (HD)
-Coaching Skill (HD)
-Office Tool (Excel PowerPoint) (D)
-Contact Center Management Tool (Telephony, ERP, Contact Management) (D)
-Process Management: Kaizen, LEAN or continuous improvement method. (D)
-Demonstrate a positive and enthusiastic attitude (HD)
-Excellent verbal and written communications skill (HD)
-Language: Japanese: Fluent, English: Business (HD)
-Team player and able to build good professional working relationships with peers and management. (HD)