關於此職位
The Clienteling Executive acts as a dedicated facilitator and business partner to the store team. The role drives the local client strategy and supports the achievement of store client KPIs, including 10K client growth, outreach activities, and appointment targets, by embedding a client-centric mindset and maximizing clienteling effectiveness through coaching, program management, and data-driven insights.
職責
Team Development & Coaching
- Coach and support Client Advisors in all clienteling activities, ensuring a balanced focus on top clients, new clients, and client development opportunities, aligned with the Client Development strategy.
- Ensure Client Advisors understand the local client strategy and are fully trained on and actively using digital clienteling tools
- Promote and share best practices across the store, recognizing outstanding clienteling efforts such as successful appointments, outreach, and client conversions.
- Monitor data collection quality, ensuring at least one of three contact channels is captured for every client.
Clienteling Program Management
- Facilitate the daily 30-minute Clienteling Club alongside store management, ensuring Client Advisors complete outreach, plan appointments, and maintain consistent client engagement.
- Coordinate engagement strategies and follow-up actions with key stakeholders (CD Manager, Store Manager, Team Managers, Stylists) to support Client Advisors in achieving client KPIs — with dedicated focus on clients.
- Facilitate clienteling discussions and training tailored to store needs, and monitor all clienteling activity executed through ICON to maintain excellence.
Client Insights & Analytics
- Partner with the CD Manager and Zone team to prepare regular reports and analyses supporting store management's clienteling objectives.
- Monitor client development through weekly, monthly, and quarterly reviews shared with the store team.
- Extract and analyze client data to enable targeted engagement, understand client behavior and profiles, and identify gaps and opportunities for informed business decisions.
- Consolidate qualitative feedback, client insights, and event outcomes into reports and recommendations for Store and Country Management.