職責
As a Louis Vuitton Store Manager, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions to achieve your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget. ESSENTIAL DUTIES & RESPONSIBILITIES Team Management and Development Client and Business Development Operations
•Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client through demonstrating and modeling the 4 Louis Vuitton Attitudes. Please support them with consistent coaching, identify their development and training needs and those of their team, and partner with the Field Coach Trainer to tailor individual action plans
•Identify, recruit, and develop talents, secure succession plans
• efficiently organize the team according to business needs and delegate responsibility
•Translate strategic and business goals into concrete and individual actions and objectives
•Set achievable yet challenging team and individual targets for the store; assess, monitor, and manage performance to ensure these goals are achieved
•Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
•Manage, and coach Managers to manage and develop their teams
•Lead and develop the business of the store by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
•Maximize the potential of all product categories, and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, regional office team…) and fostering synergies between categories
•Build a loyal Clientele, leveraging all clienteling tools
•Establish a Client-centric mindset in the store to ensure the highest level of customer experience and achieve Client repurchase objectives
•Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
•Act as a Louis Vuitton ambassador in your local market by proactively representing the Brand in relevant local activities (networking, PR)
•Be aware of the competitive landscape and market trends
•In multi-store markets, develop relationships with surrounding Louis Vuitton Store Managers to optimize business opportunities and Client experience
Role Modelon Selling and Floor Management
•Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement, and cultivate a feel for the market trends
•Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved
•Provide consistent and qualitative feedback, coach the team on the spot, and coach your Managers into coaching their teams
•Ensure policies, standards, and Louis Vuitton procedures are communicated and implemented
•Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management
簡介
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED Education: COMPETENCIES REQUIRED Action Oriented
• BA a Plus
Special Skills:
• Foreign Languages a plus, computer literacy
Work Experience:
• Minimum 5 years retail experience
• Experience Managing teams preferred
Dealing with Ambiguity
Business Acumen
Customer Focus
Delegation
Developing Direct Reports
Managing Diversity
Hiring and Staffing
Managerial Courage
Motivating Others
Negotiating
Presentation Skills
Drive for Results
Sizing up People
Strategic Agility
Building Effective Teams