Back Office Client Service & Logistic Executive

Support daily operations and work with key stakeholders to deliver the best-in-class online purchasing experience to Louis Vuitton clients 

RESPONSIBILITIES

Order Management

• Track and monitor order shipment from central warehouse to local market
• Follow-up of order processing to ensure timely delivery of orders to clients

Quality Check & Acceptance on Returns

• Support the processing of all return orders through Customer Service, Home Delivery and store and ensure it is done impeccably to uphold the expected service level
• Attend client enquiry for delivery modification or any special requests through Icons

Relationship Management with key Stakeholders

• Maintain close communication with key stakeholders on White Glove Service rendered to end clients to ensure highest quality of client experience is maintained
• Visit stores on needs basis to check on order from Click and Collect to ensure store team follows the processing steps and any pending matters raised.
• Maintain a good relationship with all key stakeholders – Store, Supply Chain and Logistic, Client Service, IS&T and E-Commerce team

Clerical and Administration Support

• Perform all ad-hoc clerical and administration work required to support daily operation