Client Experience Advocate
- As an advocate of the client experience, you will make sure the client experience is the centre of everything we do
- Voice and Mystery Shopping will be your pulse check, where the focus is on the feedback of the client to find and implement lasting improvement opportunities
Provide Store Manager with Support in the Development of People (No Direct Performance Coaching)
- In partnership with Store Manager(s) and based on the 7 leadership profiles (1/Inspiring with Vision; 2/Thinking Strategically; 3/Demonstrate Business Acumen; 4/ Building Trusting relationship; 5/ Developing People; 6/ Learning Continuously; 7/ Driving for results), you will provide support to develop the store leader with coaching conversations
- You will ensure that talent development is a constant focus within the stores, and assist the store leadership in having a development plan for their team members
Facilitate Learning of Coaching and Soft Skills (No Technical Product Training)
- Lead a culture of in-store coaching:
- Asks questions and fosters open dialogue with active listening
- Encourages individuals and teams to confront difficulty, resolve conflicts and gain commitment
- Follows a logical sequence to present facts and ideas to gain alignment and agreement to action
- Develop coaching capabilities amongst the store leadership teams (Coach the coach)
- Enhance Floor leadership with accountability, ownership and proper coaching to deliver the best outcome
Facilitate Observation and Problem Solving
- You will support the store to identify issues through observation, gather relevant data and understand the root causes
- Support the team to generate options and effectively evaluates the options in order to create the best outcome
- Involve others in problem solving process, ensuring understanding and commitment to the decision.
- Utilize best practices to support and help solving problems
Facilitate on-boarding of new comers
- Ensure a consistent onboarding for all new starters
- Liaise with HR to ensure proactive planning for new employees
- Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during onboarding and induction
